How we handle your info at Thalorien Forge
Last Updated: October 27, 2025
Look, we get it - nobody actually enjoys reading privacy policies. But here at Thalorien Forge, we're pretty serious about keeping your personal info safe while you're booking that much-needed escape into the wilderness. We've tried to keep this straightforward and honest, 'cause that's just how we roll up here in the mountains.
When you book a stay with us or sign up for our spa services, we'll need some basics to make your visit happen:
We're not in the business of selling your info to random third parties. Here's what we actually use it for:
We've got industry-standard security measures in place - encrypted connections, secure servers, restricted access to sensitive data. Our team's trained on privacy protocols, and we regularly update our systems to keep ahead of potential threats.
That said, no system's 100% bulletproof. We do everything we reasonably can, but it's worth knowing that internet transmission always carries some level of risk.
We only share your data when it's necessary to deliver our services or when we're legally required to:
Our website uses cookies - those little data files that remember your preferences and help us track site performance. We use 'em for:
You can disable cookies in your browser settings, but heads up - some features might not work as smoothly.
Your data belongs to you. Here's what you can do with it:
Request a copy of what personal info we've got on file for you
Update or fix any inaccurate information in your profile
Ask us to delete your data (within legal limitations)
Unsubscribe from marketing emails anytime (there's a link at the bottom)
To exercise any of these rights, just shoot us an email at reservations@thalorienforge.info or give us a call at (250) 867-5309. We'll get back to you within 30 days.
We hold onto your information for as long as necessary to provide our services and meet legal requirements. Generally speaking:
After that, we'll securely delete or anonymize your info unless there's a legitimate reason to keep it longer.
Our services aren't directed at children under 13, and we don't knowingly collect their personal information. If you're a parent and think we've somehow collected data from your child, let us know right away and we'll delete it ASAP.
We're based in Canada, but some of our service providers operate in other countries. When your data crosses borders, we make sure it's protected according to Canadian privacy standards (PIPEDA) and relevant international frameworks. Your info's covered no matter where it travels.
Things change, and sometimes we'll need to update this privacy policy to reflect new practices or legal requirements. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top. If you've got an account with us, we might also send you an email heads-up. Continuing to use our services after changes means you're cool with the updated policy.
We're here to help if you've got questions about how we handle your data or if you wanna exercise any of your privacy rights. Seriously, don't hesitate to reach out: