Let's Talk

Whether you're dreaming up your next escape or just curious about what we're all about, we'd love to hear from you

Find Us Here

1847 Mountain Forge Road

Whistler, BC V8E 0X3

Canada

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Hours & Access

Front Desk

Available 24/7 for guests

Reservations Office

Mon-Fri: 8am - 8pm PT

Sat-Sun: 9am - 6pm PT

Spa Bookings

Daily: 9am - 7pm PT

Quick Contact

Response Time

We typically get back to you within 2-4 hours during business hours. If you're reaching out on the weekend, expect to hear from us by Monday morning.

Getting Here

From Vancouver: About 2 hours via Sea-to-Sky Highway (BC-99 N). The drive itself is pretty spectacular, honestly.

From Airport: We're roughly 135km from YVR. Shuttle services run daily, or grab a rental if you wanna explore.

Winter Tip: Pack chains or good snow tires between November and March. Mountain roads can get gnarly.

Drop Us a Line

Got questions? Need help planning something special? Just fill out the form below and we'll get right back to you. Don't worry about being formal - we're pretty laid back around here.

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Questions People Usually Ask

We get it, plans change. You can cancel up to 7 days before your arrival for a full refund. Within that week window, we'll keep one night's rate but refund the rest. Peak season (holidays and winter weekends) needs 14 days notice though. Spa treatments can be rescheduled up to 48 hours ahead without penalty.

Absolutely! We're pretty dog-friendly here. There's a $50 per night pet fee, and we ask that you keep 'em leashed in common areas. We've got designated pet-friendly rooms and some awesome trails right from the property. Just give us a heads up when booking so we can set you up right.

Yeah, we'd definitely recommend it. Our spa gets pretty busy, especially on weekends and during winter season. Book at least a few days ahead if you can. That said, if you're already here and feeling spontaneous, give the spa desk a call - sometimes we can squeeze you in if there's a cancellation.

Every room comes with complimentary WiFi, parking, and access to our Nordic circuit (cold plunge, sauna, steam room). Breakfast isn't automatically included but you can add it for $28 per person - totally worth it with our farm-to-table spread. Coffee and tea are always available in the lobby. We also offer free use of snowshoes and hiking poles depending on the season.

We're about 15 minutes north of Whistler Village by car. Close enough to hit the slopes or grab dinner in town, but far enough that you get that real wilderness retreat vibe. During ski season, we run a shuttle to the gondola a couple times in the morning and back in the afternoon. Otherwise, it's an easy drive or Uber ride.

No problem at all. Our chef's pretty creative with accommodating different needs - vegan, gluten-free, allergies, whatever you've got. Just let us know when you book (or call ahead if you're already booked) and we'll make sure the kitchen team knows. They actually get excited about the challenge, to be honest.

Kids are welcome for sure! We've got family suites and some easier hiking trails that are great for little ones. That said, the spa areas are adults-only, so if you're looking for a romantic getaway or serious relaxation, you might prefer visiting without the kiddos. We can recommend some excellent childcare services in Whistler if you need 'em.

That's literally what our concierge team lives for. They can hook you up with guided hikes, backcountry skiing, fishing trips, mountain biking - you name it. We work with some really solid local guides who know the area inside out. Just reach out before your visit or stop by the desk when you arrive, and they'll sort you out.

Prefer to Talk Instead?

Sometimes it's just easier to have a conversation. Give us a ring - we don't bite.

(250) 867-5309